Shipping policy

Why is my parcel not tracking?

Please allow at least 1-3 days after your order shipment notifications for tracking updates to appear.

 

What You Need To Know About Denied Parties Security Screening

The denied parties lists are people or companies that are forbidden to ship internationally, usually identified by government bodies, as they might have been involved in illegal or fraudulent activities such as drug trafficking, money laundering, or even terrorism.

WHAT CAN I DO TO AVOID DELAYS?

The DPSS process matches the details on your waybill to our denied parties list. If there is no match, the shipment is processed as per normal. 

If a match is found, it will be held within our facility until the shipper or consignee is able to verify the integrity of their identity or intention of the shipment. 

It is your responsibility to fabricate the complete information when preparing your waybill. Here are some tips to help you avoid DPSS related delays:

• Indicate the full name of the shipper & consignee
• Avoid using initials
• Provide a complete address and clearly indicate the company name (if you or your recipient are a business)
• Include you and your receiver’s contact information so our DPSS team can contact you if a match is found
• Clearly indicate the contents of your shipment on your waybill or invoice
• Ensure that your recipient is aware of the shipment
  

 

Handling & Shipping

Handling time : 1-2 days

Shipping : By DHL/ Postal service    : normally take 10 - 20 business days (up tp 50days , South amarica)

 

Countries	Expedited Shipping(DHL,Fedex)	Standard Shipping	Economy Shipping
North America	5-7 business Days	8-20 business Days	10-25 business Days
Oceania	5-7 business Days	8-20 business Days	10-25 business Days
Western Europe	5-10 business Days	8-25 business Days	10-30 business Days
Asia	4-10 business Days	8-20 business Days	10-25 business Days
Other Countries	7-20 business Days	20-45 business Days	25-50 business Days